What are the shipping times for your products?
We take 24 - 48 hours to process your order and then 2-10 open days to deliver it to you.
For any complaint, please contact us within 24 hours after your purchase.
Do you deliver anywhere in the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product?
Our head office is located in Canada. Our international warehouse is located in US, Germany & China
Do you provide tracking / follow-up information for the product?
Yes, wait 3 days after your order and contact us by email at email@example.com
Items are missing in my order, what is going on?
Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive soon.
I received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us an image of the damaged item in question to the following email address: firstname.lastname@example.org and we will send you a similar replacement item as soon as possible.
Where do you stand?
We are located in Germany and have shops all over the world
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes, international shipping may take longer than expected due to customs clearance. Instead, you can track your order and see where it is at any time. If you still think you need help finding your package or if you would like to know more, please contact us by e-mail at the following address: email@example.com
Do you have a refund policy?
We do our best to solve any problems our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment if the call is made within 30 days from the date of the order and the product(s) concerned are not sold. For more information, please learn more about our refund policy